We provide you with an initial quote
Your quote will be based on the information you provide and the options you select. When the order is finalized, we send the fabric and clear instructions on what is to be done to the workroom.
How the Process Works
Contact us, and we’ll start by asking you a few simple questions – about the piece, the style, your décor and your needs. Your answers enable us to advise you on the most appropriate fabrics and options.
What we do:
The workroom will contact you
You will receive a call from our workroom once they have received the fabric and are ready to work on your furniture. Generally, they will arrange to pick furniture up at your home, although smaller pieces such as dining chairs and ottomans can sometimes be brought into the store.
The furniture arrives at the work room
The workroom will compare the work order details to the actual piece of furniture. In some instances, the workroom can visually examine the piece and make recommendations based on that inspection. In other cases, the old covering and decking are removed, then the piece is examined and the spring work is inspected.
Sometimes improvements will be suggested
The workroom determines if any of the following are recommended, and if there will be any additional charges for this work:
Additional padding to the framework
Webbing and/or support materials added or replaced
Tightening and/or retying of existing spring work
Touch-up to exposed wood
Frame reinforcement
Remember! Furniture to be reupholstered can also be shown to an in-home consultant during an in-home appointment.
You can help us make the process faster:
Provide pictures of the piece.
Take photos of the furniture to be reupholstered, including views of the design details and each side of the piece. Cell phone photos are fine. You can bring it to the design shop or send it to the design shop via email. Would you like to send a photo?
Provide basic width, length and height measurements
Provide basic width, length and height measurements
Let us know the general condition of the piece
(Does it squeak or creak, do the cushions sag, are hard edges felt through the fabric at the corners, or is the framework wobbly?)
Provide pictures and information about the room
Take photos of the room where the reupholstered piece will be used, so we can assist you with your fabric and design choices.
You may have a "wish list" of details
Let us know the details you would like to maintain and those you wish to change. For example:
A different style skirt or skirt length, or even removing the skirt
Add or remove nail heads or double welting
Change the style of the cushion covers (add or remove welting, change to saddle stitching, etc.)
Thicker/thinner, softer/firmer cushions
Remove tufting or channels