Customer Service



Privacy Policy  Terms of Use 


Privacy Policy
 

Calico Corners® values its customers and respects their privacy. Our privacy and security policy outlines the information we collect about you, how and why we use the information, and the choices you have to restrict our use of your information.

If our information practices change in the future, we will post an updated policy on our Web site. You can tell if the policy has changed by checking the revision date that appears at the end of this policy.


 
Information We Collect

We collect information, such as name, email and postal addresses, telephone and credit card numbers from you when you visit our website or one of our stores, place an order online or by telephone, make an in-store purchase, save your information with us online, or participate in a promotion or survey. We maintain a record of your product interests and the purchases you make online or by telephone and in our stores, and may also acquire information about you from marketing partners.


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How Calico Corners Uses Your Information

When you place an order or make a purchase from Calico Corners, we use your personal information to process your order, send you emails to confirm your order or contact you via telephone, postal mail or email if we have other questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we may use your email and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences. If you participate in a promotion online, over the telephone or at one of our retail stores, we may use your personal information to send you emails or postal mail regarding our products, services, and promotions. From time to time, we may use this information to contact you via email, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information.

In addition, we may use information about your product interests and purchases to help us improve our site design and your online and in-store shopping experiences. We may contact you via email, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.

To serve you better, we may combine information you provide us and information about your product interest and purchases with data from third parties, including demographic information and other information that is publicly available. We may use that information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.


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Information Shared with Third Parties

Purchases made at Calico Corners (online, over the phone, or in one of our retail stores) may be fulfilled through third party providers. Your order information, including postal address, telephone number, and email address may be provided in order to fulfill your sales order.

We also contract with service providers to maintain and manage our customer information or to communicate with our customers. We do not authorize any of these service providers to make any other use of your information.

In addition, Calico Corners may establish business relationships with marketing entities whom we believe trustworthy and have privacy policies consistent with ours. In such cases, we may share, rent, sell or cross-reference information, including personal information about you that will enable persons or entities to contact you regarding products or services that may be of interest to you.

Calico Corners may also provide customer information, including postal address and email address, to our franchisees that operate retail stores in the following states: Florida, Indiana, Tennessee, and Wisconsin. You may be contacted via email or direct mail by Calico Corners franchisee retail operators regarding promotions, offers, or events occurring in local franchisee store locations.

Calico Corners may disclose personal information about you if required by law, governmental or law enforcement request.

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Updating Your Information

You can update your contact information in any one of following ways:
  1. If you have an account on calicocorners.com, you can click on “My Account” to update your personal information.
  2. By sending us an email.
  3. By calling us at 800-213-6366 (M-F 9 am to 5 pm EST)
  4. Or by writing to us at:
    Calico Corners Customer Service
    203 Gale Lane
    Kennett Square, PA 19348

Please be sure to include your previous and current full name, mailing address, email address, and telephone number.

We want to communicate with you only if you want to hear from us. If you wish to unsubscribe from Calico Corners’ email distribution list, please click here. If you no longer wish to receive Calico Corners catalogs or mailings, you can inform us by email, by calling Calico Corners Customer Service, or by writing to us, using the contact information above.

Please understand that it may take up to 10 days to process your email request, and 8 – 10 weeks to process your postal request, during which period you may continue to receive communications from Calico Corners.

Please also note that when you purchase from us online, we will continue to confirm your order by email. In addition, we may also need to contact you via telephone or email with other questions regarding your order.


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Protecting Children’s Privacy

The Calico Corners Web site is not intended for use by, nor do we knowingly collect personal information from, children under the age of 18.

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Use of Cookies

The Calico Corners Web site uses "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Information collected from cookies is used by Calico Corners to evaluate the effectiveness of our Web site, analyze trends and administer the Web site. The information collected from cookies allows us to determine such things as which parts of our Web site are most visited and difficulties our visitors may experience in accessing our Web site. With this knowledge, we can improve the quality of your experience on our Web site. Calico Corners also uses cookies to help keep track of items you put into your shopping cart and to tell us whether you have visited calicocorners.com in the past. This allows visitors registered with us online to maintain shopping carts between visits. In addition, we may also use cookies to track and identify the Web site you visited immediately prior to ours to further improve our site design or to fulfill contracts with our business partners.

We may contract with third parties who may use cookies and collect information on our behalf.

You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

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Secure Shopping

Orders placed on the Calico Corners Web site are encrypted using SSL technology so that your transactions are protected. Secure Socket Layer (SSL) is a technology used to ensure the security of online business. It employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser.

To double check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

If you still have any concerns about ordering electronically, feel free to call Calico Corners Customer Service at 800-213-6366 (M-F 9 am to 5 pm EST) and place your order over the telephone.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will never ask for sensitive information via email.

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Terms of Use

Your use of the Calico Corners® Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Calico Corners Web site (calicocorners.com) constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Calico Corners Web site.

 
Terms and Conditions May Change

Calico Corners reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Calico Corners Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. We encourage you to review these terms and conditions whenever you use this Web site. You can tell if the Terms of Use have changed by checking the revision date that appears at the end of this policy.

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Copyright Notice

All of the content you see on this Web site (“Content”), including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, copyright and/or other intellectual property rights or licenses held by Everfast, Inc. (doing business as Calico Corners®). The entire Content of the Calico Corners Web site is copyrighted as a collective work under U.S. copyright laws, and Calico Corners owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the Calico Corners Web site is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Calico Corners reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Calico Corners.

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Feedback Submissions

We welcome your comments, questions, and feedback regarding the Calico Corners Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") submitted to Calico Corners shall be and remain the exclusive property of Calico Corners. Your submission of any such Comments shall constitute an assignment to Calico Corners. Calico Corners will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

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Order Messaging and Portfolio Messages

The Calico Corners Order and My Portfolio message services available to our customers are subject to the following guidelines: Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in Order or My Portfolio messages. Examples of the kinds of conduct or content that are prohibited in Calico Corners Order and My Portfolio messages include: (1) the transmission of any content that could violate, or could facilitate the violation of, any applicable law or regulation; (2) the transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable; (3) the impersonation of any person or entity in any part of an Order or My Portfolio message. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Calico Corners customers or employees, or any third party.

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Links to other Web Sites

Our Web site may contain hyperlinks to Web sites operated by third parties, over which we have no control. You access such linked Web sites at your own risk. You should read the privacy policy and terms of use of a linked site or any site. Any concerns regarding the products, services, resources, or content of third party Web sites linked from the Calico Corners Web site should be directed to the particular Web site operator.

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Colors

We have done our best to display as accurately as possible the colors of the products shown on the Calico Corners Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. We urge you to request a swatch of fabric prior to your fabric purchase.

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Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Calico Corners shall not be liable for any damages of any kind related to your use of this site

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Indemnification

You agree to defend, indemnify and hold Calico Corners harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees arising from or related to your use of this site.
 

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Rev 07/2007